urbanAthletics

Returns




  1. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  3. Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    • Additional non-returnable items:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

  4. To complete your return, we require a receipt or proof of purchase.

  5. Please do not send your purchase back to the manufacturer or to the stores.

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your store e-wallet, within a certain amount of days.

  1. Please contact us at feedback@urbanathletics.com.

  1. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at feedback@urbanathletics.com.

  1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.





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