Refund Policy
REFUND PROCESSING
- Below are the lead times for refund processing based on mode of payment
|
LEAD TIME ON REFUND PROCESSING |
|
|
PAYPAL |
1-3 working days |
|
PAYNAMICS |
7-15 working days |
|
PAYMAYA |
30 working days |
|
TENDOPAY |
1-3 working days |
|
CREDIT CARD PAYMENT |
5-10 working days |
|
ONLINE BANK TRANSFER |
7-14 working days |
|
GCASH |
3-5 working days |
Working days for refund processing are (Monday-Friday, except holidays).
- Processing of all credit card payments will depend on the acquiring bank
- Reflection of the payment reversal will depend on the bank's internal process. You may follow up with the bank for their respective lead times.
- For COD (Cash on Delivery Payments), refunds will be done via online store voucher. Online vouchers can only be used through the online store.
- Refunds for online transactions can only be processed online and not in the physical branches.
- urbanAthletics Store branches would not be able to provide a cash refund for online orders.