General Community Quarantine Terms and Conditions

GCQ ORDER GUIDELINES

[Updated Aug. 24, 2020]

As we progress to the General Community Quarantine (GCQ), all orders may now be received either via Delivery Services. Since we are operating on a skeletal manpower, please expect possible delays in releasing your order. Processing of orders will be between 3 to 5 working days.

ORDERS FOR DELIVERY

Our delivery service is back with Ninjavan! You may expect delivery within *3-5 days within Metro Manila, and 5-7 days for provincial.

GUIDELINES ON REFUNDS

1. To request for a refund, please send us an email at feedback@tobys.com with subject line: REQUEST FOR REFUND for Order No.
2. For approved refunds, please expect 7-10 working days of processing lead time.

Paypal: 3-7 working days

Paynamics:

Credit Card Payment - 7-21 working days (this is being processed by the acquiring bank)

Gcash - 3-7 working days

Online Bank Transfer: 7-14 working days

GUIDELINES ON ORDER FOLLOW-UPS

To follow up on your order, you may visit https://www.parcelmonitor.com/tobyssports/track-it-online. Type in your order number for the status. Please note that there maybe some delays on the updating since our couriers are the ones who update the status.

Or, you may send us an email at feedback@tobys.com with subject line: FOLLOW UP for Order No.

For other inquiries and concerns, you may send us an email at feedback@tobys.com. You may also reach us through FB Messenger, but we prefer if you contact us via email for easier tracking. Kindly note that we receive a large volume of emails a day, hence, there may be some delays in reply. But rest assured, we will find a way to reply within two working days.

You may also send us a TEXT MESSAGE with your ORDER NUMBER and concern at

(0919) 5106677

(0939) 5139897

We will not be entertaining calls for now due to lack of manpower. But rest assured, we will call you as soon as we can.

SCHEDULE OF OPERATIONS: MONDAY TO FRIDAY: 8 AM to 5 PM, excluding holidays.